Hi, I’m Aga
I’m a senior UX and service designer with a background in architecture and a deep interest in human-centered research, inclusive design, and complex user journeys. I help teams simplify intricate processes – whether it’s mapping global onboarding, designing for fintech platforms, or improving developer experience.
My practice combines hands-on UX design, service blueprinting, and research facilitation. I often work across teams and regions to turn scattered insights into shared understanding—and eventually, into usable, accessible, and meaningful products.
SKILLS
- Designing platform-scale UX solutions for fintech, SaaS, and enterprise systems
- Planning and conducting qualitative research: interviews, testing, journey mapping
- Facilitating workshops, aligning cross-functional teams, and synthesising insights
- Creating wireframes, interactive prototypes, and high-fidelity UI in Figma
- Designing accessible experiences that meet WCAG 2.1 and regulatory standards
- Collaborating closely with PMs, engineers, and stakeholders across regions
- Navigating ambiguity and complexity—especially in onboarding and checkout flows
- Communicating design rationale clearly and grounding decisions in user needs
- Contributing to and evolving centralized design systems and documentation
- Working fluently in highly technical environments (e.g., APIs, developer tools)
- Managing multiple design initiatives while balancing quality and timelines
- Curious, thoughtful, and always looking for ways to improve systems through design
METHODS & TOOLS
Research & Insight
User interviews • Contextual inquiry • Stakeholder interviews • Surveys
Usability testing (moderated/unmoderated) • Think-aloud protocol
Heuristic evaluation • Competitive analysis • Beta testing evaluation
Affinity diagramming • Data clustering • Persona development
Mapping & Strategy
Journey mapping • Task analysis • Service blueprinting
Sitemaps • Navigation models • Content inventories
Design audits • Cross-regional process mapping
Design & Prototyping
Wireframes • Wireflows • Low-to-high fidelity prototyping
Interactive prototyping (Figma, Axure, Framer, Origami)
Design systems • Tokens • Style guides • Toolkits • UI specs
Collaboration & Facilitation
Workshop facilitation • Mockup sessions • Validation walkthroughs
Cross-functional design reviews • Stakeholder alignment sessions
Analytics & Validation
Heatmaps • A/B testing • Funnel analysis
Web analytics (Google Analytics, Hotjar, Yandex)
Tech & System Awareness
HTML • CSS • JavaScript • PHP • MySQL • Java (working knowledge)
Storybook • Figma Dev Mode • Accessibility (WCAG 2.1, ADA, 508 compliance)
AI-Enhanced Workflow
Dovetail AI • Miro AI • Figma AI Plugins • ChatGPT • Notion AI • Tome
EDUCATION
MSc in UX Design
Institute of Art, Design and Technology (IADT), Dún Laoghaire
• Fundamentals of UX Design
• User Research & Interaction Design
• Psychology, Information Architecture & Visual Design
• UX Design Strategy, Methods & Engineering
Certificate in Design Thinking (Level 9 FETAC)
IADT, Dún Laoghaire
Origins of design thinking | Writing a design brief | Competitor analysis | Creative leadership, vision and values | Brainstorming and ideation | Audience/customer profiling | Customer journeys & empathy experiments | Synthesis and insights | Visualisation methodologies | Storytelling | Prototyping & iteration | Design metrics, evaluation, validation and testing.
Certificate (Level 9 FETAC), Fundamentals of UX Design, IADT
• Core UX concepts and theory;
• Key UX activities, including user research, prototyping and testing;
• Various typical UX methodologies.
MSc in Mobile Technologies (2.1 Honours)
National College of Ireland (NCI), Dublin
• Mobile Applications Development
• Mobile Architecture and Security
• Technologies for the Internet of Things
• Advanced Client-Side Development
• Business Strategies In Computing
• Usability
• Research in Computing.
Higher Diploma in Science in Software Development (1.1 Honours)
NCI, Dublin
• Computer Architecture
• Operating Systems and Network
• Object-Oriented Software Engineering
• Databases – MySQL
• Software Development – Java
• Web Design – HTML
• XHTML, CSS, JavaScript
• Advanced Programming – Java
• Data Structures and Algorithms – Java
• Web Services and API Development.
MSc. in Architecture and Urban Planning,
The Szczecin University of Technology, Faculty of Civil Engineering and Architecture, Poland
RELEVANT COURSEWORK:
principles of design • composition • aesthetics and perception • colour theory • sketching • visual presentation • graphic design • ergonomic design • 3D modelling • project management.
UX WORK EXPERIENCE
Sr. Service Designer – Global Payments, Dublin
May 2024 – Present
Helping with cross-regional transformation of merchant onboarding and sales journeys. Led speculative design for SMB onboarding, large-scale service blueprints (e.g. GPeCom), and cross-functional workshops to align global teams and uncover strategic gaps.
Sr. UX Designer – Autodesk, Inc., Dublin
Sep 2021 – May 2024
Helped improve the Developer Experience and Autodesk Viewer. Conducted exploratory research on real-time collaboration, shaped API onboarding tools, and helped define strategy for highly technical user flows and pilot testing.
Sr. UX Designer – Global Payments, Dublin
Sep 2021 – May 2024
Designed front-end solutions for the e-commerce platform used by merchants across Europe, the US, and Canada. Collaborated with PMs and engineers across teams to deliver Pay-By-Link, Open Banking app, MFA, and checkout flows for clients like Aer Lingus, Ocado, and Casumo.
Enhanced the Hosted Payment Page (HPP) with accessibility improvements and features like DCC and address capture. Contributed to the Figma design system and led the Help Center redesign – earning executive recognition for speed and impact.
UX Designer at Paddy Power Betfair, Dublin
Nov 2018 – Mar 2019
Designed the Lottery Betting app and website from concept to prototype. Collaborated in Agile teams and conducted competitor testing and heuristic reviews.
UX Designer / Full Stack Developer, Word Perfect Translations,
Nov 2016 – Nov 2018
Delivered a custom CRM and mobile app for interpreter scheduling.
Led UX, frontend/backend development, and continuous improvements.
UX and UI Designer at Cesanta Software, Dublin
Aug 2015 – Dec 2015
Redesigned the company’s developer portal and IoT UIs. Created a website showcased at Web Summit and improved embedded tools like the Smart.js IDE.
Freelance Web Designer
Jul 2010 – Dec 2014
Designed and developed full-cycle digital products including websites, mobile apps, branding, and UX for e-commerce, architecture, and logistics clients.
ARCHITECTURAL EXPERIENCE
Architect at O’Briain Beary Architects, Dublin
2008 – 2009
• Refurbishment of part of Dún Laoghaire-Rathdown County Hall, comprising the main entrance hall and two office floors (1800 sq m)
• 3D modelling and production of images of 225 dwellings in Birr resulting in a successful appeal against planning conditions.
• Swords, Field’s Jewellers (100 sq m)
Architect at Project Architects, Dublin
2007 – 2008
• Nangor Road Mixed-Use Development, Clondalkin (42,300 sq m)
• Residential Development, Clonskeagh, Bird Avenue
• Donnaghcumper – Celbridge Mixed-Use Development (8.9 ha site)
• Sports Pavilion for the University of Limerick
• Listed House Restoration and Office Design in Rathcoole (2,309 sq m)
Architectural Assistant at Kearney & Kiernan Architects, Dublin
2005 – 2007
• Phased refurbishment of the Royal Institute of Architects of Ireland headquarters, a protected structure.
• Various residential projects.
UX RESOURCES
PEOPLE I FOLLOW
BLOGS I FOLLOW
BOOKS I LIKE
INTERESTS
- Computer Graphic, DTP Desktop Publishing + WWW Course 2009, Kraków, Poland
- 3D STUDIO MAX Course 2008, New Media Technology College, NMTC
- Advanced Oil Painting and Drawing Course 2012/2013, Web Art Academy
- Painting and Drawing Course 1994-1999, Regional Centre of Culture, Gorzów, Poland