Redesigning Credit Union Tellers’ Counter Program
Heuristic Evaluation + Task Analysis + Usability Testing + Think Aloud + SUS + Paper Prototype
Our client provides software to Credit Unions across Ireland and the UK and is looking for a solution that makes serving walk-in customers more efficient. It should help reduce transactions processing time and provide a more smooth, streamlined experience to credit union tellers. The key challenges are to improve ease of use, learnability, onboarding and accessibility of the existing solution.