• Credit Union Tellers’ Counter Program – Part 4 – Evaluating Final Solution​

    Usability Testing + Heuristic Evaluation + UX Analysis + Recommendations


    The path from meal planning to ingredient purchase was disrupted, causing users to drop out of the purchase process before the final checkout. Users had to manually fill their shopping basket with recipe ingredient list. This made a shopping experience time-consuming and frustrating. Seamless integration allowing customers to instantly order recipe ingredients would solve that problem.


  • Credit Union Tellers’ Counter Program – Part 3 – Building Paper Prototype​

    Usability Testing + Heuristic Evaluation + UX Analysis + Recommendations


    The path from meal planning to ingredient purchase was disrupted, causing users to drop out of the purchase process before the final checkout. Users had to manually fill their shopping basket with recipe ingredient list. This made a shopping experience time-consuming and frustrating. Seamless integration allowing customers to instantly order recipe ingredients would solve that problem.


  • Credit Union Tellers’ Counter Program – Part 2 – User Research​

    Usability Testing + Heuristic Evaluation + UX Analysis + Recommendations


    The path from meal planning to ingredient purchase was disrupted, causing users to drop out of the purchase process before the final checkout. Users had to manually fill their shopping basket with recipe ingredient list. This made a shopping experience time-consuming and frustrating. Seamless integration allowing customers to instantly order recipe ingredients would solve that problem.


  • Credit Union Tellers’ Counter Program – Part 1 – Analysis of Existing Solution​

    Usability Testing + Heuristic Evaluation + UX Analysis + Recommendations


    The path from meal planning to ingredient purchase was disrupted, causing users to drop out of the purchase process before the final checkout. Users had to manually fill their shopping basket with recipe ingredient list. This made a shopping experience time-consuming and frustrating. Seamless integration allowing customers to instantly order recipe ingredients would solve that problem.


  • Redesigning Credit Union Tellers’ Counter Program

    Heuristic Evaluation + Task Analysis + Usability Testing + Think Aloud + SUS + Paper Prototype


    Our client provides software to Credit Unions across Ireland and the UK and is looking for a solution that makes serving walk-in customers more efficient. It should help reduce transactions processing time and provide a more smooth, streamlined experience to credit union tellers. The key challenges are to improve ease of use, learnability, onboarding and accessibility of the existing solution.


  • Planning Dinner with Tesco.ie

    Usability Testing + Heuristic Evaluation + UX Analysis + Recommendations


    The path from meal planning to ingredient purchase was disrupted, causing users to drop out of the purchase process before the final checkout. Users had to manually fill their shopping basket with recipe ingredient list. This made a shopping experience time-consuming and frustrating. Seamless integration allowing customers to instantly order recipe ingredients would solve that problem.